Top 22 benefits of chatbots for businesses and customers With more users both expecting and preferring live chat options, this provision can be an important part of the customer experience. This step ties in with listing your needs—a customer service chatbot should be rated by a different metric compared to a lead generation bot. For Read more about 16 Top Benefits of Chatbots for Businesses & Customers[…]

Intercom vs Zendesk: Comparing features, integrations, and pricing While Intercom focuses more on customer messaging and personalization, Zendesk focuses more on traditional customer support ticket management. Ultimately, the choice between these two platforms will depend on the specific needs of the business and the type of customer interactions they are looking to manage. Intercom is Read more about Zendesk vs Intercom: Which Is Right For Your Business in 2023?[…]

How to create tickets in Zendesk from a conversation in Intercom with Custom Actions When it comes to choosing a help desk software, security is a top priority. Intercom and Zendesk have implemented various security measures to protect their clients’ data. Many use cases call for different approaches, and Zendesk and Intercom are but two Read more about Switching from Zendesk to Intercom[…]